At SRD, customer satisfaction is our priority. This Return and Refund Policy outlines the conditions and procedures for returning products and requesting refunds.
1. Eligibility for Return
- Products may be returned within 7 to 10 working days from the date of delivery.
- The product must be unused, in original condition, and in original packaging.
- All accessories and documentation must be included with the returned product.
- Products showing signs of wear, damage from improper use, or modification are not eligible for return.
2. Non-Returnable Items
- Custom or personalized items
- Perishable items
- Items damaged by customer misuse or negligence
- Items without proof of purchase
3. Return Process
- Contact our customer service team with your order number and reason for return.
- Obtain return authorization before shipping the product back.
- Ship the product to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund Timeline
⏱️ Once we receive and inspect your returned item, refunds will be processed within 7 to 10 working days.
- Refunds will be issued to the original payment method.
- Your bank or credit card company may take additional time to process the refund.
5. Defective Products
- If you receive a defective or damaged product, please contact us immediately with photos as evidence.
- We will either replace the product or issue a full refund at no cost to you.
6. How to Initiate a Return
✓ Step-by-Step Process:
- Contact customer service with your order number and reason for return
- Receive return authorization (RMA) number from our team
- Pack the product securely with all original materials
- Send to the address provided by our team
- Product inspection and approval (1-2 days)
- Refund processed (7-10 working days)
- Refund appears in your account (3-5 business days via bank)
Return Timeline Summary
| Stage |
Timeline |
| Initiate Return |
Within 7-10 days of delivery |
| Receive Authorization |
Within 1 day |
| Ship Back to SRD |
Your responsibility (timing varies) |
| Inspection Upon Receipt |
1-2 working days |
| Refund Processing |
7-10 working days |
| Funds in Your Account |
3-5 business days (bank dependent) |
7. Contact Us for Returns
For return and refund inquiries, please visit our Contact Us page or reach out to our customer service team:
Email: support@srdbd.org
Phone: [INSERT YOUR PHONE NUMBER]
Hours: Sunday - Thursday, 10:00 AM - 6:00 PM
